Fleet Feet - Hartford is part of the larger Fleet Feet franchise - the leader in locally owned and operated running store franchises with over 165 locations throughout the United States.
Fleet Feet - Hartford is a fun and rewarding place to work for people who have a passion not only for running, but also for exceptional customer service and community involvement. In addition to part-time jobs with competitive retail wages, we offer full-time positions (which include benefits like paid time off, health insurance, 401k and profit-sharing) to those looking for a career in the running industry. There are demands that go along with a position here. So we tend to be selective. After all, we want good people to join us, stay with us and grow with us.
Working as a Fit Professional at Fleet Feet is a lot like running...you are always in motion. One moment you’re watching a person run and recommending shoes that would work best for them for their 5K or marathon, the next you’re helping someone determine what hydration system works best for their needs and preference or walking them through the new GPS watch they purchased. You can be helping your teammates set up for a fun run, packet pick-up for a local race or vendor event for the evening, then offering a treat to one of our canine customers.
When you work at Fleet Feet, you are always on the move, so we are looking for energetic and enthusiastic people who are will to go that extra mile to exceed the expectations of our customers and assist them in finding what they need, working as a team with your fellow associates to create an extraordinary experience in our store. Does this sound like you? Test yourself with these questions:
Do you have a sales sense? Our customers appreciate learning about our products… from shoe technology to the importance of carrying a hydration pack. You should be comfortable (even passionate and excited!) about suggesting items people might enjoy.
Are you good at switching gears? When customer traffic slows, you will find yourself busy with stocking, cleaning and more. But when somebody walks in the door, your focus has to switch 100% to friendly customer service, even if you are behind in your other tasks.
Can you stay calm and friendly under pressure? Imagine providing superior customer care to 2 guests at the same time (with your other team members doing the same) while 5 more guests are waiting. They all want the same level of attention and care, they want it in a timely fashion and they want you to be friendly and appreciative. Things can get very busy here and there is always other work to be done. Expect a fast pace for hours on end.
Are you a team player? Fleet Feet is like a family and we work closely with each other, sometimes under stress. And no matter what’s going on in your week, your team members will be counting on you to be here 100% when your shift starts. We all depend on each other and support each other. You need to be respectful and patient, and you also need to pull your own weight when it comes to customers and other work that has to get done.
Are you willing to learn new things? People know us as the FIT experts. “FIT” does not just refer to shoes but all of our products and our service. You’ll need to make an effort to get educated about all of our products, so that you can deliver the highest level of service our guests have come to expect. We’ll help you, but it will be up to you to ask questions and take the time to learn and remember things.
Do you pay attention to the little things? It’s the thoughtful little touches that make a “specialty” store so special, like remembering a frequent guests’ name or what type of shoe they run in. Going an extra mile for a guest by staying open late or rush shipping them a pair of socks before a big race is what sets us apart. Fun little extras go a long way and make your job worth the effort.
Are you patient and eager to serve people? We expect team members to take a friendly attitude towards customers-to smile and greet them as soon as they walk in, to make conversation with all kinds of people, to serve their needs, to take time and care for them. If you feel shy or awkward about talking with strangers or if you are not willing to serve guests (even touch their feet) you might not like it here.
Are you available on evenings and weekends? In this business, evenings and weekends are a KEY TIME when many of our customers shop and stop by the store for one of our many fun runs and seminars. It is critical to our continued success that our employees be flexible and comfortable working a variety of shifts, including evenings and weekends.
If you answered “yes” to these questions download our employment application. Bring your completed application with a cover letter and up-to-date resume to the store during regular business hours or email it our General Manager, Nancy, at email@example.com.